Online Account Access FAQ
Online account access 24/7
Best-in-class secure cloud-based system provided by Pike13
Access scheduling, billing, recital sign-up and more
Parent/Student FAQ for Pike13 Account Management Software
What is Pike13?
Pike13 is student relationship management software that we now utilize for all scheduling, billing and other administration activities (our transition was completed on May 28, 2019). Pike13 is the largest software utilized in the USA for music schools and we are excited to bring it to you! (back to top)
How does Pike13 help me as a Parent/Student?
While parents/students can always reach their Account Manager by phone or email for any questions, Pike13 is available online 24 hours a day / 365 days a year. It is a useful tool which allows you to:
See your upcoming schedule online
Cancel an upcoming lesson online if needed
Update credit card info online when needed (update expired cards or add a new card)
Sign/view the customer agreement and view the company's policies online, anytime
Update your contact details when needed (address, phone number, email address)
Receive notification emails concerning upcoming appointments and other info
View the schedule for upcoming group classes
Schedule an intro lesson online for another family member
How do I access Pike13 as a Parent/Student?
Your Account Manager has sent you a welcome email which provides you a link to access your online account with us. We recommend you bookmark this page for easy access. You can access the software by:
Click on the “Account Access" link on our website or...
Login online via this direct link
Do I need to do anything now with Pike13?
Yes, please. Your Account Manager has sent you a welcome email which provides you a link to access your online account with us with Pike13. Please click this link, create a password for your account and sign the “waiver” which represents the terms & conditions for our relationship together. We must have a signed waiver on file for every student/guardian. (back to top)
What is my “Pike13 dashboard”?
Each parent/student has a personalized dashboard in Pike13. The dashboard is the main screen that displays your schedule and provides links to update your contact information, payment method/credit card, and review your billing history. The dashboard has the same basic functionality whether it is viewed online or the app. (back to top)
Do I have only one account if multiple family members are taking lessons with Pirisen?
Yes. The information for all family members is displayed on the same master account. (back to top)
How do I view my schedule?
Via the dashboard, each Parent/Student can view his/her current & future schedule. (back to top)
Can I see how many “make-up” credits I have online?
Yes, this information is available on your dashboard screen. (back to top)
Can I cancel an upcoming lesson online via Pike13?
Yes, parents/students can cancel an upcoming lesson with Pike13. You can cancel from your reminder email or by logging into your account. Cancellations must be done online, not by phone or email. If the lesson is cancelled at least 9 hours in advance, it can be rescheduled. The student/parent is responsible for contacting their Account Manager to schedule any makeup lessons. Lessons cancelled with fewer than 9 hours notice will result in a lesson being deducted from your plan. (back to top)
Can I reschedule my lessons online via Pike13 (i.e. change day or time)?
No. As explained above, you can cancel an upcoming lesson; but, you’ll need to call or email your Account Manager to change the day or time for any future or new lessons. (back to top)
Can I sign up another family member for lessons on Pike13?
Can I sign up for Group Classes online with Pike13?
How do I receive schedule updates?
Pike13 will email you if any lesson is canceled for any reason. Pike13 will also send you confirmation of any other changes made to the schedule. You can also view the schedule anytime online or via the app. The schedule is maintained in real-time. (back to top)
What is the role of a Parent/Student in taking attendance in Pike13?
None. Teachers/administrators take attendance each day for each student. (back to top)
Can I place a “hold” on my account/billing online via Pike13?
No, not at this time. Please call or email your Account Manager for this request. (back to top)
How do I update my credit card information and is the information secure?
Select the “Payment Methods” button on your dashboard in Pike13 to update and change the credit card information. For data security, we ask parents/students to input their credit card information into Pike13 directly. Staff members are not able to see the credit card data (expect the last four digits of the credit card number). The credit card data is encrypted once entered into the system. (back to top)
Can I see my past billing history online?
Yes, select the “Bills” button on your dashboard. (back to top)
Can I choose not to receive email notifications from Pike13?
Yes; however, we encourage parents/students not to de-activate this feature. We use Pike13 to send reminders for upcoming lessons, communicate lesson cancellations, and other items. If you would like to de-activate the notifications, simply click on “stop sending notifications” link located at the bottom on any notification email sent to you. (back to top)
Why is it important for each Parent/Student to keep contact details updated in Pike13?
We encourage each Parent/Student to update his/her profile in Pike13 as needed to ensure contact details are accurate (mailing address, telephone #, email address). This information is utilized for normal communication and scheduling, as well as to notify you of special events. (back to top)
Can I use reply to a notification email sent to me to communicate with my Account Manager?
Yes. (back to top)
Can I cancel my monthly lesson plan online?
No, please communicate with your Account Manager on this topic. Review your signed waiver for details and requirements. (back to top)
Who do I ask for any questions concerning Pike13?
Each Parent/Student can ask the Account Manager for any help. The Account Manager can be reached by phone or by email. (back to top)